Conditions d’utilisation

TERMS OF SERVICE

OVERVIEW

Welcome to Suppawrt.

The terms “we,” “us,” and “our” refer to Suppawrt and the legal business operator identified in Section 25 of these Terms.

Suppawrt operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience collectively referred to as the “Services.”

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, explain your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, including disclaimers and limitations of liability.

By visiting, using, purchasing from, or otherwise interacting with the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNTS

By agreeing to these Terms, you confirm that you have reached the age of legal majority in your state, province, territory, or country of residence.

You also confirm that you have given permission for any minor dependants under your responsibility to use the Services on devices that you own, purchase, or manage.

To use certain parts of the Services, including placing an order, you may be required to provide information such as your:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Payment information

You represent and warrant that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You must notify us promptly if you believe that your account or login credentials have been accessed or used without authorization.

You may not sell, transfer, assign, share, or otherwise authorize another person to use your account without our prior written permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products and services as accurately as possible.

However, product colours, textures, proportions, packaging, and appearance may vary depending on:

  • Your device

  • Your screen settings

  • Lighting conditions

  • Manufacturing variations

  • Product updates

  • Photography conditions

We do not guarantee that the appearance of a product on your screen will exactly match the product that you receive.

Product descriptions, prices, specifications, availability, images, packaging, and other product information may be updated or corrected at any time without prior notice.

We reserve the right to:

  • Discontinue a product

  • Limit quantities

  • Limit sales to particular persons or regions

  • Correct product information

  • Modify product specifications

  • Refuse transactions where reasonably necessary

Pet Product Safety

You are responsible for selecting the correct product, size, configuration, and intended use for your pet.

Before every use, inspect the product carefully for:

  • Loose stitching

  • Cracks

  • Fraying

  • Deformation

  • Damaged clips

  • Damaged buckles

  • Weakened hardware

  • Excessive wear

  • Other signs of damage

Stop using the product immediately if it appears damaged, excessively worn, loose, weakened, or unsafe.

Unless expressly stated otherwise, Suppawrt products are not chew-proof and must not be used:

  • For permanent tethering

  • For unattended restraint

  • As a substitute for supervision

  • Contrary to the product instructions

  • For animals exceeding the stated size or weight limits

  • For any purpose for which the product was not designed

You are responsible for maintaining appropriate control of your pet and complying with applicable animal-control and leash laws.

You must determine whether a product is suitable for your pet’s:

  • Size

  • Weight

  • Strength

  • Behaviour

  • Health

  • Training level

  • Activity level

Nothing in this section limits any mandatory consumer rights available under applicable law.

SECTION 3 — ORDERS

When you submit an order, you are making an offer to purchase the products in your order.

An order is not accepted until we:

  1. Receive the order;

  2. Receive or authorize payment; and

  3. Send confirmation that the order has been accepted or dispatched.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability

  • Suspected fraud

  • Pricing errors

  • Payment failure

  • Incorrect product information

  • Delivery restrictions

  • Unusual order quantities

  • Suspected unauthorized resale

  • Violations of these Terms

If we reject, change, or cancel an order, we will attempt to contact you using the email address, billing address, shipping address, or telephone number provided with the order.

Review all product, size, quantity, delivery, and payment information carefully before submitting your order.

After an order has entered processing or has been shipped, we might be unable to change or cancel it.

Products may be returned or exchanged only in accordance with our published Return and Refund Policy.

Unless otherwise agreed in writing, purchases are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES AND BILLING

Prices, discounts, offers, and promotions may change without prior notice.

The price charged for a product is the price displayed at the time the order is submitted, subject to correction of genuine pricing or technical errors.

The applicable price will normally be shown in your order confirmation.

Unless expressly stated otherwise, listed prices do not include:

  • Shipping charges

  • Handling fees

  • Import duties

  • Customs charges

  • Local taxes

  • Other government-imposed charges

Prices offered through our online store may differ from prices offered through third-party marketplaces, distributors, promotional campaigns, or other sales channels.

Promotional offers may be subject to separate rules. If specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate, current, and complete account, purchase, billing, shipping, and payment information.

You agree to update your information promptly when necessary so that we can complete transactions and contact you regarding your order.

You represent and warrant that:

  1. The payment information you provide is accurate and complete;

  2. You are authorized to use the selected payment method;

  3. The payment provider will honour the charges; and

  4. You will pay all valid charges associated with your order.

We may use third-party payment processors. Your payment information may be processed directly by those providers according to their applicable terms and privacy practices.

SECTION 5 — SHIPPING AND DELIVERY

Order processing times and delivery dates are estimates and are not guaranteed.

Shipping and delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Labour disruptions

  • Transportation interruptions

  • Incorrect delivery information

  • Import inspections

  • Local delivery restrictions

  • Other force majeure events

We are not responsible for delays caused exclusively by these circumstances, except where responsibility cannot legally be excluded.

You are responsible for providing a complete and accurate shipping address.

Contact us immediately if your shipping information is incorrect. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Ownership of and risk associated with the products will transfer in accordance with applicable law.

Nothing in these Terms limits any mandatory rights or remedies available under applicable consumer protection law.

Additional information concerning processing times, delivery estimates, customs charges, tracking, delayed shipments, and returned packages is provided in our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their content, including but not limited to:

  • Trademarks

  • Brand names

  • Logos

  • Website text

  • Product descriptions

  • Product photographs

  • Graphics

  • Illustrations

  • Videos

  • Audio

  • Page layouts

  • Designs

  • Software

  • Reviews

  • Data

  • Selection and arrangement of content

are owned by, licensed to, or lawfully used by Suppawrt, its affiliates, licensors, service providers, or other relevant rights holders.

This content is protected by applicable copyright, trademark, design, database, patent, and other intellectual property laws.

These Terms permit you to use the Services for lawful personal and non-commercial purposes only.

Without our prior written permission, you must not:

  • Copy

  • Reproduce

  • Republish

  • Modify

  • Distribute

  • Sell

  • License

  • Create derivative works from

  • Publicly display

  • Publicly perform

  • Download

  • Store

  • Scrape

  • Transmit

  • Commercially exploit

any protected part of the Services, except where such activity is expressly permitted by law.

Nothing in these Terms grants you any licence or ownership interest in any intellectual property belonging to Suppawrt, Shopify, or another rights holder, except for the limited right to use the Services in accordance with these Terms.

“Suppawrt,” the Suppawrt logo, and associated product names, designs, graphics, and slogans are trademarks or brand assets belonging to Suppawrt or its licensors.

You may not use them without prior written authorization.

Shopify and its related names, logos, products, designs, and slogans are trademarks belonging to Shopify or its affiliates.

All other trademarks displayed through the Services belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

The Services may provide access to tools, integrations, applications, or services supplied by third parties.

We might not monitor, control, or influence these third-party tools.

You acknowledge and agree that access to such tools may be provided on an “as is” and “as available” basis, without warranties, representations, endorsements, or conditions from us, except where applicable law requires otherwise.

Your use of third-party tools is at your own risk and discretion.

Before using a third-party tool, you should review and accept the applicable provider’s:

  • Terms of service

  • Privacy policy

  • Fees

  • Usage conditions

  • Data practices

We are not responsible for losses or disputes arising solely from your independent use of third-party tools, except where responsibility cannot legally be excluded.

We may introduce new features, tools, integrations, and resources in the future. Such additions will form part of the Services and will be governed by these Terms unless separate terms are provided.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials, embedded functions, or links provided or operated by third parties.

We are not responsible for reviewing or verifying every third-party website, service, product, statement, or item of content.

If you leave the Services to access a third-party website or service, you do so at your own discretion.

Before making a transaction with a third party, review that third party’s:

  • Terms

  • Privacy policy

  • Refund policy

  • Shipping policy

  • Payment terms

  • Other applicable conditions

We are not responsible for damage or loss arising solely from your purchase or use of third-party products, services, resources, websites, or content, except where applicable law provides otherwise.

Questions, claims, or complaints concerning third-party products or services should normally be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Suppawrt is powered by Shopify, which enables us to provide the Services.

However, any purchase made from our store is a transaction directly between you and Suppawrt, not between you and Shopify.

By using the Services, you acknowledge that Shopify is not the seller of the products offered by Suppawrt.

To the extent permitted by applicable law, Shopify is not responsible for the transaction between you and Suppawrt, including injury, loss, damage, claims, refunds, product performance, fulfilment, or disputes arising from products purchased from Suppawrt.

Nothing in this section excludes any responsibility that cannot legally be excluded.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our published Privacy Policy.

Please review the Privacy Policy before using the Services or submitting personal information.

Because the Services are hosted and supported by Shopify, Shopify processes certain personal information relating to your access to and use of the Services.

Information submitted through the Services may be transferred to and processed by Shopify, payment providers, logistics providers, analytics providers, advertising providers, customer-support providers, and other service providers located in countries outside your place of residence.

Our Privacy Policy explains how we and relevant service providers may collect, use, disclose, store, transfer, and protect personal information.

By using the Services, you confirm that you have had an opportunity to review our Privacy Policy.

SECTION 11 — FEEDBACK

If you submit, upload, publish, transmit, email, or otherwise provide ideas, suggestions, reviews, comments, proposals, plans, photographs, videos, or other content collectively referred to as “Feedback,” you grant us a worldwide, perpetual, transferable, sublicensable, royalty-free licence to:

  • Use

  • Copy

  • Reproduce

  • Modify

  • Adapt

  • Publish

  • Translate

  • Distribute

  • Display

  • Perform

  • Promote

  • Create derivative works from

that Feedback for lawful business purposes.

This may include operating, providing, evaluating, improving, supporting, and promoting the Services.

You represent and warrant that:

  1. You own the Feedback or have all rights required to provide it;

  2. The Feedback does not violate another person’s intellectual property, privacy, publicity, contractual, or other legal rights;

  3. The Feedback is accurate to the best of your knowledge;

  4. You have disclosed any compensation, discount, free product, reward, or incentive connected with the Feedback; and

  5. The Feedback complies with applicable law and these Terms.

We are not required to:

  • Keep Feedback confidential

  • Pay compensation for Feedback

  • Publish Feedback

  • Retain Feedback

  • Respond to Feedback

We may, but are not required to, monitor, edit, reject, or remove Feedback that we reasonably believe is:

  • Unlawful

  • Misleading

  • Defamatory

  • Threatening

  • Abusive

  • Obscene

  • Infringing

  • Fraudulent

  • Harmful

  • In violation of these Terms

You must not use a false identity or email address, impersonate another person, or misrepresent the source of Feedback.

You remain responsible for the Feedback you provide.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Information made available through the Services may occasionally contain errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Product specifications

  • Pricing

  • Promotions

  • Discounts

  • Shipping charges

  • Processing times

  • Delivery estimates

  • Inventory

  • Availability

  • Images

  • Other store information

We reserve the right to correct errors, update information, or cancel an affected order where information is materially inaccurate, including after an order has been submitted.

Where an order is cancelled because of an error, any payment received for the cancelled item will be refunded in accordance with applicable law and our published policies.

SECTION 13 — PROHIBITED USES

You may access and use the Services only for lawful purposes.

You must not use the Services directly or indirectly:

  1. For unlawful, fraudulent, deceptive, abusive, or malicious purposes;

  2. To violate any international, federal, national, state, provincial, territorial, or local law;

  3. To infringe our intellectual property rights or the rights of another person;

  4. To harass, threaten, abuse, insult, defame, discriminate against, or harm another person;

  5. To transmit materially false or misleading information;

  6. To upload or distribute unlawful, harmful, or unauthorized material;

  7. To send spam, chain messages, unsolicited promotions, phishing messages, or similar communications;

  8. To impersonate another person or entity;

  9. To interfere with another person’s use of the Services;

  10. To conduct unauthorized resale, fraud, payment abuse, or account abuse;

  11. To damage Suppawrt, Shopify, service providers, customers, or other users.

You must also not:

  1. Upload or transmit viruses, malware, malicious code, or harmful software;

  2. Copy, scrape, reproduce, resell, or exploit any part of the Services without authorization;

  3. Collect or track personal information without a lawful basis;

  4. Conduct phishing, pharming, pretexting, crawling, or unauthorized data extraction;

  5. Use robots, spiders, scraping tools, automated systems, artificial-intelligence tools, or agentic systems to access or interact with the Services except as expressly permitted under Section 14;

  6. Attempt to bypass authentication, rate limits, access restrictions, robot exclusion instructions, CAPTCHAs, security systems, or technical safeguards;

  7. Interfere with the integrity, availability, security, or operation of the Services.

We may suspend, restrict, or terminate access where we reasonably believe that these Terms have been violated.

SECTION 14 — AGENTS

14.1 Application

This section applies when you use, authorize, enable, deploy, or cause an automated or semi-automated agent to access, use, or interact with the Services.

An “Agent” means software or a service capable of acting autonomously or semi-autonomously on behalf of, or according to instructions from, a person or entity.

14.2 Identification

An Agent must not access, use, or interact with the Services unless it clearly identifies itself and complies with this section.

An Agent must stop accessing or interacting with the Services if we expressly request that it stop.

14.3 Technical Restrictions

We may use technical, contractual, or operational measures to limit, control, or prevent access by Agents.

14.4 Agent Requirements

An Agent must:

  1. Identify requests as originating from an Agent;

  2. Include the Agent’s name in its user-agent string using a format substantially similar to Agent/[Agent Name];

  3. Not conceal or misrepresent the fact that the interaction originates from an Agent;

  4. Not imitate human behaviour for the purpose of bypassing restrictions;

  5. Not bypass or attempt to solve CAPTCHAs or similar access-control measures without authorization;

  6. Answer truthfully when asked whether the interaction originates from a human or an automated system;

  7. Not evade measures intended to restrict or control Agent access;

  8. Comply with applicable law, these Terms, and all published technical instructions.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services, in whole or in part, if:

  • You violate these Terms;

  • You misuse the Services;

  • You engage in fraud or unlawful conduct;

  • Your use creates a security or legal risk;

  • Suspension or termination is required by law;

  • Continuing to provide access is no longer reasonably possible.

Where permitted by law, termination may occur without prior notice.

You remain responsible for valid amounts owed up to and including the effective date of termination.

The following provisions will survive termination where their nature requires continued effect:

  • Intellectual Property

  • Feedback

  • Termination

  • Disclaimers

  • Limitation of Liability

  • Indemnification

  • Severability

  • Waiver

  • Entire Agreement

  • Assignment

  • Governing Law

  • Privacy

  • Other provisions intended to survive termination

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through the Services is intended for general informational purposes.

Although we make reasonable efforts to maintain accurate and current information, we do not guarantee that all information will always be complete, current, accurate, or suitable for every purpose.

Your reliance on information available through the Services is at your own discretion.

Except where expressly stated by Suppawrt or required by applicable law, the Services and products are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, we disclaim implied warranties or conditions concerning:

  • Merchantability

  • Satisfactory quality

  • Fitness for a particular purpose

  • Durability

  • Title

  • Non-infringement

  • Availability

  • Uninterrupted operation

  • Error-free operation

We do not guarantee that the Services will always be uninterrupted, timely, secure, or free from errors.

Some jurisdictions do not permit the exclusion of certain warranties or consumer rights. In those jurisdictions, the exclusions in this section apply only to the extent legally permitted.

Nothing in these Terms excludes any warranty, guarantee, condition, right, or remedy that cannot legally be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Suppawrt and its affiliates, directors, officers, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, punitive, special, exemplary, or consequential losses arising from or relating to:

  • Your use of the Services;

  • Your inability to use the Services;

  • Products obtained through the Services;

  • Unauthorized access;

  • Data loss;

  • Content errors;

  • Third-party conduct;

  • Service interruptions.

Such losses may include loss of profits, revenue, savings, data, goodwill, opportunity, or replacement costs.

This limitation applies regardless of whether a claim arises under contract, tort, negligence, strict liability, statute, or another legal theory and regardless of whether the possibility of loss was known.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the products sold by Suppawrt or for transactions between you and Suppawrt.

Nothing in these Terms excludes or limits liability for:

  • Fraud

  • Fraudulent misrepresentation

  • Intentional misconduct

  • Death or personal injury caused by negligence where liability cannot be excluded

  • Breach of mandatory consumer rights

  • Any other liability that cannot legally be excluded or limited

Where applicable law does not permit a particular limitation, that limitation will apply only to the maximum extent permitted.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Suppawrt, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, judgments, and reasonable legal expenses arising from:

  1. Your material breach of these Terms;

  2. Your violation of applicable law;

  3. Your infringement of another person’s rights;

  4. Your unlawful or unauthorized use of the Services;

  5. Content or Feedback submitted by you.

We will provide reasonable notice of an indemnified claim.

A delay in providing notice will not release you from your obligations unless the delay materially prejudices your ability to respond.

Where permitted by law, we may control the defence and settlement of the claim at your expense, including the selection of legal counsel.

We will not agree to a settlement that imposes a material non-monetary obligation on you without your reasonable consent.

You agree to cooperate reasonably in the defence of an indemnified claim.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The unenforceable portion will be treated as severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with all policies and operating rules published through the Services, constitute the entire agreement between you and us concerning your use of the Services.

They replace prior or contemporaneous communications, proposals, representations, and agreements concerning the same subject matter.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

SECTION 21 — ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

Any attempted assignment made without the required consent may be invalid.

We may assign, transfer, or delegate these Terms and our rights and obligations in connection with:

  • A corporate restructuring

  • A merger

  • A sale of assets

  • A transfer of the business

  • A change of service provider

  • Another lawful business transaction

Such assignment will remain subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreement through which we provide the Services will be governed by and interpreted in accordance with the laws of:

[No. 10-1, Dongshan Industrial Zone, Quanan North Road, Chidian Town, Jinjiang, Quanzhou, Fujian 362212, China]

Any dispute will be handled by the courts or dispute-resolution bodies having lawful jurisdiction over the relevant matter.

Nothing in this section limits any mandatory consumer rights or jurisdictional protections available under the laws of the customer’s place of residence.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only.

They do not limit, modify, or otherwise affect the interpretation of any provision.

SECTION 24 — CHANGES TO THESE TERMS

The current version of these Terms of Service is available on this page.

We may update, revise, or replace all or part of these Terms by publishing an updated version through the Services.

Where required by applicable law, we will provide notice of material changes.

The updated Terms will take effect on the date stated in the notice or, if no date is stated, when published.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires a different form of consent.

You should review these Terms periodically.

SECTION 25 — CONTACT INFORMATION

Questions concerning these Terms of Service should be sent to:

Customer support email:
support@suppawrt.com

Trading name:
Suppawrt

Website:
suppawrt.com

TikTok Username:
@suppawrt

Legal business operator:
[Quanzhou Mingba E-Commerce Co., Ltd.]

Business or mailing address:
[No. 10-1, Dongshan Industrial Zone, Quanan North Road, Chidian Town, Jinjiang, Quanzhou, Fujian 362212, China]